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More than the problem, our inability to handle that problem disturbs us!

Showing articles in Artificial Intelligenceclick to show all.

A Lesson Worth $11 Million

Transformation Leadership Disruption Artificial Intelligence Internet of Things 

In early 2018, an Australian telecommunications company bit the bullet and rolled out an AI program for its incident management process. The telco expected to save more than 25% of the operational costs from this implementation. Unfortunately, the plan backfired. Eventually, the endowment effect kicked in, and the company had no plans to go back and fix the problem from its roots. Instead, it kept pushing through and wasting an enormous amount of money, allegedly circa $11 million in operational costs. The crucial question remains — who eventually paid for this?

Reading time: 4 min, read now...

My Name Is Google, and I Am a Victim

Innovation Leadership Influence Disruption Artificial Intelligence The Future of 

I lure you with the pretense of free services. Then I capture your personally identifiable data and surveil your behavior. I sell that data to advertisers and make billions in revenue, but I do not pay (fair) tax. I also crawl other's websites and show you snippets of news and other content, so you don't have to go to their website often. But, how dare you ask for fair compensation for your data and content? I am not happy. I think it is unfair. Hello, my name is Google, and I am a victim!

Reading time: 6 min, read now...

Three Types of Innovations in Business

Transformation Innovation Disruption Artificial Intelligence The Future of 

In his seminal work “The Innovator’s Dilemma,” Clayton Christensen discussed the three main forms of innovation. Borrowing from that idea, here is the explanation of the first three kinds of innovation and their impact on jobs, capital, and economy.

Reading time: 2 min, read now...

Because You Have The Power!

Transformation Disruption Artificial Intelligence The Future of 

Technology is like an amplifier, and it mirrors our ethical stance. The only difference is that it is highly scalable and fast, which makes it more powerful as well as dangerous. Many organizations now understand that with high ethical capacity, they can have a competitive advantage in the API economy. At an organizational level, having ethical mechanisms and governance makes more sense. Here is the transcript of my speech at API Days New York 2020.

Reading time: 5 min, read now...

The Data About You May Not Be Your Data!

Influence Disruption Artificial Intelligence Internet of Things The Future of 

You may often think your data on social networks is private, secure, and is owned by you. However, there is more to this, and it starts with a critical question — How do you define "your data"? Technology is becoming pervasive day by day. With the proliferation of social networks & free services, our data is at stake, big time!

Reading time: 4 min, read now...

How to Put AI Ethics Into Practice?

Transformation Leadership Influence Artificial Intelligence The Future of 

Guidelines do not address the root causes of issues that are results of AI; they merely provide "do's and don'ts" at a very high level. Because of such a high-level view, they are enjoyable to listen to and debate about but are nowhere near practical to implement. But, let us first understand what the problem is. Why are people concerned about AI? Once we understand key issues, we can find out probable root causes and then see what really needs fixing - all by using first-principle methods. Do you really want to make AI better and the force for good? Then you must read this

Reading time: 4 min, read now...

A Systematic Approach to Risk Mitigation

Transformation Innovation Leadership Disruption Artificial Intelligence 

Generally speaking, it is a project management strategy in which a project team imagines a project failure and works backward to determine what potentially could lead to that failure. This working is then used to handle risks upfront. However, in the risk management context, I am going to use this (pre-mortem) term interchangeably to represent a more sophisticated and engineering-oriented methodology, known as Failure Mode and Effects Analysis, i.e. FMEA.

Reading time: 9 min, read now...

The Five AI Myths to Be Aware Of

Leadership Disruption Artificial Intelligence The Future of 

Technology is often over-hyped but underestimated. Artificial Intelligence couldn't have been any different from it. There are several stories, which don't give you the full picture. And then there are many anti-stories, which create more confusion. As I often say, the truth can be uncovered only with deep questioning and relentless persuasion for answers. It is simple, but not easy! So, here are five AI myths that keep circling without any conclusion. Everyone needs to learn to find anti-stories for each story and cross-check. Eventually, you may still believe in the main story, but you will be more confident as a result of cross-checking.

Reading time: 5 min, read now...

The Perception Game Has Begun, Are You Ready?

Transformation Disruption Artificial Intelligence The Future of 

My friend, Greg, and I attended an event in Tesla showroom last year. For about 30 minutes, we checked out Tesla’s car thoroughly. And we realized that Tesla’s market valuation and brand perception is way higher than all the others, despite the difference in the cars they manufacture. Recently, Tesla’s stock price touched $1000 per unit, so, the question resurfaced in my mind: Why is it like this?

Reading time: 2 min, read now...

Special Purpose Teams in the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

There are two key characteristics defense forces exhibit, which corporates can learn from – the first is agility by design and second, mission-based approach. These two traits make them resilient and help in handling disruptions effectively. For any defense mission, tasks, resources, and success guarantee are critical, and it is the same for corporate projects too. Each mission begins with a small team that follows three high-level steps. I recently spoke with my army veteran friend to understand more.

Reading time: 3 min, read now...

Business As Platform for the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

Think of an onion - as you peel it, layer by layer, it starts to unpack a lot of punch. Traditional business models center around single-stream processes, which they manage and execute inhouse. It often creates bottlenecks and increases dependencies. But more importantly, it has an adaptability problem with changing customer demands. Artificial Intelligence and other technologies are enabling significant changes in the economy. Now the time is ripe to make transformative changes; hence business as a platform!

Reading time: 3 min, read now...

Distributed Leadership for the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

There is an exciting and emerging trend being seen in organizations these days. Most of them now have at least three different generations in their employee mix. It is interesting because each of these generations looks at management principles and leadership quite differently. Nowadays, most of the employees do not want to be told what to do. Instead, they want leaders to trust them for being capable of doing the right thing. Most of the management principles are not applicable anymore.

Reading time: 3 min, read now...

When Working With Emerging Technologies...

Transformation Innovation Disruption Artificial Intelligence Internet of Things The Future of 

Machines make mistakes, just like humans do, and they will keep making them in the future too. Businesses must accept this fact and know that machines, much like humans, also need attention, retraining, and a performance improvement plan before they go live again. Do not get carried away and assume that just because we have cool technology, we can use it to solve every problem around us. Emerging technologies are new hammers, let us avoid treating all of the issues as nails and avoid rushing into the emerging future. It is challenging to undo strategic and technological mistakes these days. Sometimes, it is better to deal with humans than machines, sanity is the key!

Reading time: 5 min, read now...

Explainable AI Versus Responsible AI

Disruption Artificial Intelligence 

In the AI world, there is often a debate around the need for being responsible when explainable AI is possible. And, I think both are necessary as they serve different scenarios. I think if you do an excellent job of being responsible, explainability will not be an issue, because that would rarely or never be required. But, incidents happen, so pragmatically, you must insist on both. People must behave responsibly with technology whilst technology must be explainable!

Reading time: 1 min, read now...

Will You Kill One to Save Many, Or…

Transformation Leadership Artificial Intelligence 

I am sure, each one of us in a decision-making role would have faced this at least once. When it comes to a decision that would affect a larger group of people — things are neither easy nor straightforward. If you have to make a quick decision, what is your obvious, frequent choice? Would you go for the popular one or the right one? We face this kind of dilemma every day of our life, almost everywhere — in office, community, politics, and so on. Unfortunately, in a democratic society, the minority is often sacrificed for the interest of the majority (no pun intended !). It does not matter how foolish & ignorant the majority are or how farsighted & knowledgeable the minority are.

Reading time: 2 min, read now...

The Future of Writing Is the Future of Thinking!

Leadership Artificial Intelligence The Future of 

Writing can be one of the superpowers for the coming decade, not in its own right, but as a process that enables clear thinking! Everyone doesn’t need to become a prolific writer; merely writing a journal can make a big difference in clarifying thinking and making one a better person. Let’s imbibe that; preserve human writing, preserve thinking! Our future is whatever we make it; let’s take the first step towards making it better. Let’s start thinking for ourself, today, and shun the automated feed of decisions that are made for us (by someone or something else).

Reading time: 6 min, read now...

Before Your Emerging Technology Journey Begins

Transformation Artificial Intelligence Internet of Things 

Emerging technology projects can come in different sizes and flavors. Some are only IoT deployments, some are only AI implementations, and some could be a combination of both. When you want to do any of this, you must take control of planning and architecture early on. If you shy away from asking the right questions at the outset, you may end up with subpar solutions that have poor yield, or you may waste your investment all together by doing something that doesn’t affect your key metrics.

Reading time: 8 min, read now...

A Dozen Things About AI Ethics

Leadership Disruption Artificial Intelligence The Future of 

Artificial Intelligence is the imitation of human-like intelligence by the non-human abstract agency. Although primarily we assign this term to the computer system only, I think there is merit in seeing it as a broader system that involves humans and machines together. Upon adopting this more expansive concept, you will realize that AI can be a company too! Just think about Google, Facebook, and other companies as a form of AI. Do you think that's plausible?

Reading time: 2 min, read now...

Making Tech Responsible Again

Leadership Disruption Artificial Intelligence 

Last year when Apple launched a credit card, they also debuted in the technology bias domain. A wealthy tech entrepreneur (one of their own) was given ten times more credit limit than his wife on the new Apple Card. It was contrary to the fact that the couple had their assets held in common. When one complained, the answer was, "It is just the algorithm," Steve Wozniak (Apple’s co-founder) said. Apple as well as Goldman Sachs, the bank backing the card, both were unable to explain, why's that! In layperson's term, it was more like, "Computer says so...!" jingle that any company will sing at you when they have declined you for a loan, or something similar. That is THE problem.

Reading time: 5 min, read now...

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